Howard University Hospital | Washington, DC

    Telecommunication Technician

    Job Title
    Telecommunication Technician
    Job ID
    Washington,  DC 20060
    Other Location
    With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.

    The Telecommunication Technician: The Telecommunication Technician installs cable for new or existing telephone/data service and Network Services with repairs and maintenance of the Hospital communications and network cabling systems. Monitors accessibility and performance of the telecommunications system and troubleshoots and resolves problems. Performs new installs or replaces outdated or malfunctioning equipment. Responsible for the installation, problem diagnosis, repair, and maintenance of a full range of telecommunications equipment encompassing both analog and digital technologies. The technician addresses issues of availability and reliability for voice, data, signal, and image connectivity within the local and remote IT client to support the Hospital’s growth and development of new business opportunities.
    • Assists network services with cabling and installation of telephone and hardware equipment. Assist IT Services with the repair of all telecommunications equipment and IT equipment as needed.
    • Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
    • Assists with the maintenance of telephone systems, nurse call systems, and facsimile systems, as needed.
    • Diagnoses and repairs equipment. Responds to job assignments such as work orders, engineering changes, and trouble calls. Performs installation and testing of new products individually or part of a team.
    • Maintains and installs communication edge devices such as phone sets, dictation devices, faxes, etc. Maintains nurse call system, overhead systems, and other audio-, and visual equipment.
    • Ensures adherence to, and documents routine maintenance schedules. Informs management of potential service level problems before they occur and communicate solutions.
    • Ensures all telecommunication/data closets are maintained and cleaned on a monthly basis
    • Assist with phone service outages
    • Coordinates and monitors vendor
    • Assumes other duties and responsibilities that are related and appropriate to the position and area.  The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered all-inclusive.
    A qualified candidate will possess: 
    • High School Diploma or GED required
    • Five (5) years of progressive work experience in the installation of communication equipment (preferably in a hospital setting).
    At Howard University Hospital our job is to care for you. We do this by offering:
    • Work-life balance
    • Recognition and rewards for professional expertise
    • Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)

    • COVID-19 Vaccination 
      Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment.  External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location. 
    Required Skills

    High School Diploma or GED required
    Five (5) years of progressive work experience in installation of communication equipment (preferably in a hospital setting).
    Avaya PBX experience

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