Home - Summit Broadband Careers - Summit Broadband

Careers

Reach Your Potential At The Summit

Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry. Everyone here is determined, compassionate and committed to achieving unified success. We want you to be a part of our team and encourage you to learn more about us.

Diversity

Our team represents the diversity of our consumers and the communities we serve. We value every individual’s unique ideas, perceptions and cultural influences creating a broader understanding of our customer’s needs.

Life at Summit Broadband

Driven to succeed. Encouraging diversity. Family first. At Summit Broadband we care about you as a person, as a parent, as a loved one and as an employee. Though we expect you to give 110% and finish work in a timely fashion, we understand matters at home may arise that require your attention. We realize the better our employees are treated, the better they will portray the company to our customers. Summit Broadband strives to be the recognized service leader in the Florida telecommunications industry. Therefore, there is a service oriented culture where associates strive to build relationships with customers by treating them with respect and integrity.

Potential Growth

Summit Broadband offers an environment for growth and development. We are enablers of successful business people aiming to ensure you have the opportunity to reach the summit in your career. We not only provide tools for advancement within the company, but qualities you can take with you outside the company.

Choosing Summit Broadband

Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry.

Benefits

Summit Broadband offers exceptional benefits to full-time employees, including:

• Health Insurance • Dental • Vision
• Life Insurance • Disability • 401(K) with employer matching
• A wellness program • Paid time off • Paid holidays • Employee Referral Program

Summit Broadband is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
EEO
You can access Summit Broadband’s public inspection file at: Florida

Network Operation Center (NOC) Technician

Job Title
Network Operation Center (NOC) Technician
Job ID
27679853
Location
Orlando,  FL 32811
Other Location
Description

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Network Operations Technician - Tier 1 to join our NOC team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title: NOC Technician I
Department: Network Operations Center
Job Family: Engineering
Reports to: Senior Manager, NOC

Summary
The NOC Technician Level I primary functions include monitoring Summit Broadband network infrastructure and investigating alarms down to root cause for repair or dispatch.  Receiving incoming calls from and providing support to all SLA and Cell site customers. Creating trouble tickets for tracking purposes, handling after-hours callouts and escalations, implementing outage restoration procedures and assist in tracking of scheduled network maintenance.

Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below.

  • Maintain surveillance of network at all times
  • Correlates and troubleshoots alarms collected by NOC monitoring tools. Identify root cause of trouble and resolve, dispatch or escalate as required
  • Maintain integrity of Network Monitoring Systems by referring erroneous alarms to responsible parties
  • Troubleshoots issues that are reported by Cell Site Backhaul customers, Carriers and SLA customers.
  • Assists field operations with troubleshooting and resolving customer/network related issues.
  • Provide support for the Care Center escalations
  • Provide additional technical support for other internal organizations
  • Answer phones promptly
  • Create tickets for all network troubles
  • Assists in completion of scheduled network maintenance
  • Track and communicate outages via Incident Management application Case in a timely and effective manner
  • Work non-traditional work schedules covering 7 x 24 x 365 operations
  • Perform after-hours callouts and escalations
  • Ability to work independently and as a team member
  • Performs other duties as assigned to ensure the proper operation of the NOC
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative to the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  • 2-3 years of Telecommunications or related industry experience
    • 1 year previous work on a telecom surveillance system preferred
    • 1 year previous work in customer facing role preferred
  • Knowledge and experience in troubleshooting high speed data services
  • Knowledge and experience in troubleshooting 3 or more of the following:
    • Metro-Ethernet devices and circuitry
    • VLAN operations
    • TCP/IP, PPPoE and cable modems
    • Small office & home networking
    • PC network configurations
    • Routing and sub-netting
    • Email delivery
    • VoIP
    • IP and RF video distribution architectures.
    • TDM, WDM, DWDM, SONET
    • ATM, DSL, ADSL
    • DOCSIS
  • Proven ability to manage multiple tasks/projects as well as lead small, directed projects
  • Strong oral and written communication skills are essential.
  • Moderate proficiency with Microsoft Office products preferred
  • Ability to obtain Juniper JNCIA certification within 1 year of employment
  • Working knowledge of Juniper Routers and Switches
  • Working knowledge of HFC, Fiber and Copper plant

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Summit Broadband is an Equal Opportunity Employer and participates in the E-Verify program. 

Option 1: Create a New Profile

Experience Fiber Fast

And experience the difference with fiber-optic communications.

Already A Customer? SIGN IN?