Job Title: Manager, People Services Operating Unit: CNS Department: People Services Reports To: Regional Director, HRBP Employment Status:Full-time exempt Primary Location: Memphis, TN.
Compensation: We will determine salary based on skills and experience in relation to the function of the role, as well as equity to any other employees in the same or similar role. Job Summary: The People Service Manager is responsible for developing, implementing, and managing People Services policies and procedures to support a fast-paced, growing construction and telecommunications company. This role partners with senior leadership to drive HR initiatives, enhance employee engagement, and ensure compliance with regulatory requirements. Job Responsibilities (Including, but not limited to): Policy Implementation and Process Creation:
Develop, implement, and enforce HR policies and procedures to ensure compliance with regulatory requirements and alignment with company goals.
Create streamlined HR processes to enhance efficiency and effectiveness in areas such as recruitment, onboarding, performance management, and employee relations.
Leadership Coaching and Performance Management:
Partner with senior leadership to provide guidance and coaching on leadership development, employee engagement, and performance improvement.
Lead the company performance management process, including goal setting, performance evaluations, and performance improvement plans.
Labor Relations and Policy Administration:
Maintain positive labor relations through effective communication, policy administration, and conflict resolution strategies.
Ensure fair and consistent application of company policies and procedures across all levels of the organization.
Workforce Planning:
Collaborate with business leaders to develop workforce plans that align with strategic objectives and support organizational growth.
Analyze workforce data and trends to anticipate future staffing needs and address skill gaps.
Recruitment Support:
Partner with the recruitment team to develop accurate job descriptions, define compensation structures, and identify key competencies for successful hiring.
Conduct job scoping and compensation analysis to ensure market competitiveness and alignment with company budget and goals.
Required Skills & Qualifications: General:
GRIT – guts, reliability, innovation, and teamwork.
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
SHRM-SCP or SPHR certification is highly desirable
Minimum of 4 years of HR Management experience, preferably in the construction or telecommunications industry
Ability to travel within the market as needed (estimated 10-20% of the time).
Proven track record of successfully supporting 300+ organization in multiple states
Strong understanding of employment laws and regulations
Excellent communication, interpersonal, and leadership skills
Ability to thrive in a fast-paced environment and adapt to changing business needs.
Demonstrated ability to build and maintain effective working relationships at all levels of the organization
Strong leadership skills with the ability to inspire and guide a team of HR professionals.
Excellent verbal and written communication skills, capable of effectively communicating with all levels of the organization
Ability to analyze complex HR issues and develop practical and innovative solutions.
Strong interpersonal skills with the ability to build relationships and work collaboratively across departments
Ability to adapt to a fast-paced and changing environment while managing multiple priorities
Desired Skills & Qualifications:
Previous experience in the telecom, utility, construction, and/or engineering industry.
Master's degree in human resources or a related field
Professional certifications such as SHRM-SCP or SPHR
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
